NAME RT::Extension::RepliesToResolved - intercept replies to resolved tickets DESCRIPTION Intercepts replies via email to resolved tickets and creates a new ticket rather than updates resolved ticket. There are a few reasons to do this: "Thank you" messages re-open tickets and mess with statistics. People keep sending new questions into old tickets. RT 4.0.7 required or you have to patch RT You can fetch patch from github: <https://github.com/bestpractical/rt/commit/139f5da162ceb64bf33a31d7013e 8b98d6866d18.patch> BETA It's very simple module to give an example on how to do it. I hope to see patches that improve it. INSTALLATION perl Makefile.PL make make install Register plugin in RT_SiteConfig.pm: Set(@Plugins, qw( RT::Extension::RepliesToResolved ... other plugins ... )); AUTHOR Ruslan Zakirov <ruz@bestpractical.com> LICENSE Under the same terms as perl itself.